Let's retrain the reflex and throw the question ball back.
Adding Finesse
The difference between going berserk and being a doormat is:
Calibration.
Rudeness in Disguise
Deflections, non-apologies, polished put-downs and backhanded compliments,
Mixed Messages
Cutting through their ambiguity with your clarity scalpel. Useful if you're not sure whether they are being naughty or nice.
The Silence Reflex Round Up
This isn't about being witty and sarcastic, or a master of bants.
(Although that could be a side-effect.)
It's about something much more important.