Exercise 2:
Don't think, just reply.
Exercise 3: Sending the Ball Back
The difference between going berserk and being a doormat is:
Calibration.
Exercise 4: Location, Location, Location
Backhanded compliments,
sleazebags & bitchy comments.
Or: Ar&eholes & Ambiguity!
Exercise 5: Ambiguous Situations
Give people the opportunity to explain themselves, apologise or back down.
Either way, you get the opportunity for an honest conversation.
The Spotlight Round Up
This isn't about being witty and sarcastic, or a master of bants.
(Although that could be a side-effect.)
It's about something much more important.